Frequently Asked Questions

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), along with secure digital payment options shown at checkout. All payments are processed securely through certified, encrypted third-party payment gateways. For more details, see our Billing Terms & Conditions.

Contact us as soon as possible at contact@collectrasale.com or call +1 (581) 907-2894. If your order hasn’t shipped yet, we can usually make changes or cancel it for an immediate full refund. Once an order has shipped, our Refund & Returns Policy applies instead.

Most standard parcel items are processed within 1 business day and arrive within 1–3 business days via free standard shipping. Large freight LTL items (such as riding mowers, pergolas, and heavy generators) are dispatched with scheduled liftgate service and typically arrive in 3–7 business days. See our full Shipping Policy for complete details.

We currently ship within the United States only.

Please contact us within 48 hours of delivery with photos of the damaged packaging and product. We will immediately arrange a brand-new replacement unit or a full refund with free return shipping at zero cost to you.

Most items can be returned within 90 days of delivery if unused and in original packaging. We provide prepaid return shipping labels and charge restocking fees. See our full Refund & Returns Policy for full eligibility terms.

Yes — all brand-new products carry full manufacturer warranties (from 1 to 5+ years depending on the brand and model). See our Warranty & Replacement page for comprehensive brand coverage tables and step-by-step claim instructions.

Yes, 100%. We source brand-new, factory-sealed equipment directly from genuine manufacturers and authorized distributor channels.

Most large structural products (pergolas, gazebos, storage sheds) require assembly and come complete with all necessary hardware and illustrated step-by-step instructions. Riding mowers and power generators arrive mostly assembled in protective crates and require minimal initial setup (e.g. oil/fuel checks and battery connection) as outlined in their manuals.

Of course! Reach out to our outdoor living and power equipment specialists via contact@collectrasale.com or call +1 (581) 907-2894 with what you’re looking for, and we’ll gladly recommend the ideal solution.