Billing Policy

1. What This Page Covers

This Billing Policy explains the practical details of how payments, invoices, charges, and refunds work when you order from CollectraSale. For the comprehensive legal terms governing billing, see our Billing Terms & Conditions.

2. How Invoices Work

An order confirmation and itemized digital receipt are sent to your registered email immediately after checkout. This document serves as your official invoice for the purchase. If you require a commercial invoice formatted for corporate or tax purposes, please contact us and our billing team will provide one promptly.

3. Payment Timing

Your credit card, debit card, or digital payment method is authorized and charged at the time of checkout. We do not offer “pay later” or invoice-on-shipment terms at this time.

4. Split Shipments

If your order includes multiple items that ship separately (such as large equipment or pergolas shipping via LTL freight while smaller tools ship via parcel carrier), you are only charged once for the full order total at checkout. You will never see separate duplicate charges unless you specifically split payment methods at checkout.

5. Failed Payments

If an automated charge fails or is declined by your banking institution, we will notify you immediately by email with instructions to update your payment details. Orders with unresolved payment issues may be cancelled after a reasonable hold period.

6. Sales Tax

Applicable sales tax is calculated automatically at checkout based on your destination shipping address and relevant state and local tax regulations. Tax-exempt businesses or non-profit organizations should contact our support team prior to placing an order to submit appropriate tax-exemption certificates.

7. Refund Timing

Approved refunds are issued back to the original payment method used during checkout. Once initiated by our team (processed within 7 business days of inspection), banking institutions and card issuers typically take an additional 5–10 business days to post the credit to your account statement. For full returns criteria and eligibility, please see our Refund & Returns Policy.

8. Questions About a Charge

If a charge on your credit card or bank statement does not match what you expected, please contact our team directly before disputing it with your financial institution — we can almost always resolve billing questions and discrepancies far faster through direct customer assistance.

9. Contact Us